Why my eBay cashback didn't track (and how to fix it)

You clicked through the portal, you checked out, and your dashboard is empty a week later. Here's what most likely went wrong.

The seven usual suspects

1. Ad blocker stripped the affiliate parameter from the click-through URL.
2. Competing browser extension (Honey, Karma, etc.) overwrote the last-click cookie at checkout.
3. Session broke — you left eBay and came back via Google or a bookmark.
4. Excluded category — gift cards, some Motors listings, a handful of specialty categories.
5. Third-party coupon voided tracking on a portal that disallows external codes.
6. Guest checkout on a different device from where the click-through happened.
7. Refunded / cancelled — the pending cashback was reversed silently.

How to file a missing-cashback claim

Every major portal has a claims form. You'll need:

• eBay order number (from your eBay purchase history).
• Order total (pre-tax and post-tax).
• Approximate click-through timestamp.
• The browser and device you used.

Turnaround is typically 4–8 weeks. Approval isn't guaranteed — eBay has to confirm the sale was attributed correctly upstream — but honest claims are usually paid.